Frequently asked questions

Ordering

You can pay by credit card (Visa, MasterCard, American Express), PayPal. The mark is only available in some countries.

The amount owed will be charged when you receive the email confirming that the goods in question are being shipped. Therefore the amount will be charged to your account at the time of shipping, which may be a couple of days after order confirmation. 

Yes, you can specify a different shipping address at checkout.

If you don’t want to register or don’t have an account on Littlecraftco.co.uk you will be able to place an order as a guest.

You will be able to register your account during checkout, which allows you to benefit from:

  • Order History with Order Tracking;
  • Ability to add multiple delivery addresses;
  • Ability to save your payment method for a faster checkout.

It is not possible to edit or cancel an order. However, once you receive the item, you can return it by following the instructions described here. 

We remind you that, before returning a product, you must first request the return authorization to the Customer Support, by selecting ”Return & Refund” as contact reason. Your case will be reviewed and the Customer Support will be able to send you by e-mail the instructions on how to proceed with the return. 

Promotions

You will be able to redeem your promo code at the checkout, in the dedicated box.

When using a promo code, you might get an error message saying the code is expired or not valid. If you try to use a code after its expiration date, it won’t be applied.

If the error message says the code is not valid, please check:

  • The terms and conditions of the promo code
  • Spacing or spelling mistakes

If, after following the above steps, the code is still not working, please contact Customer Support.

Return

Please note: personalised products cannot be returned unless the product or the personalisation are defective.

The refund will be automatically processed using the original payment method and you will receive confirmation via the email address indicated on the order.

To qualify for our return terms you must place your return request within 14 days of the receipt of your parcel, or within the term established by the mandatory regulations applicable in the country where you reside, if this is longer.

The return must be delivered within 14 days from when you receive your return authorization.

Please note: personalized products cannot be returned unless the product or the personalization are defective.

Before returning any products, you must request authorization from Customer Support, selecting ‘Returns

Unfortunately, we cannot refund return shipping costs.

Refunds are made within 14 days of the refund request and only if the product in question is in perfect condition. We must first wait for the product to be returned to our warehouse where it can be thoroughly checked.

If your order has already been shipped, we invite you to wait until it arrives and then to contact Customer Support to request its return. We inform you that, once confirmed, your order cannot be deleted.

In order to return any products, you must request authorization Customer Support, selecting ‘Returns

Before refunding any order, we must first check the condition of the returned product. Refunds are made within 14 days if the product meets our return standards.

If you have any questions or have not yet received your refund, please contact Customer Support.

Shipping

Possible issues regarding shipping may include:

The product you ordered is out of stock;
The delivery address is in a country that we do not currently deliver to;
The delivery address refers to a PO Box. Unfortunately, we cannot deliver to PO Boxes as we require a signature on delivery.

Please note, orders placed during office hours (Monday – Friday, 8:00am – 5:00pm EST) are typically processed within 2-3 working days, while delivery times depend on the carrier and shipping method. Since deliveries are not always made on Saturdays, Sundays, or public holidays, they will be made on the following working day.

If you have any questions or are experiencing delays with the delivery of your order, please contact Customer Support.

If the product you receive is not what you ordered, Little Craft Co will take full responsibility for returning and refunding the item in question.

Should this occur, Customer Support, selecting ‘Returns

Once you have placed the order, it is not possible to change the delivery address.

In the event that the delivery should fail, your order will return to our warehouse and you can be reimbursed in the manner described here.

We remind you that the refund will be finalized within 14 days, compatibly with the timing offered by your financial institution.

If you have any questions or you didn’t receive the refund, please contact our Customer service.

As soon as the order is dispatched, you will be contacted via email confirming the shipping details.

If you have a registered account on littlecraftco.co.uk, you can track the status of your order in the Order History section.

If you have any questions or have not received a confirmation email, please contact Customer Support.

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